FAQ
Below are a few frequently asked questions. If your question is not listed here send us a message directly and we'll kindly get back to you.
Shipping
Do you offer local pick up?
Yes, local pick up is Toronto, ON. Turnaround time is roughly 5-7 days depending on what has been ordered- often times it could be shorter.
Where do you ship?
At the moment we are exclusively shipping to Canada and the United States. If you are outside of these regions and are interested in placing an order please reach out to us for shipping quotes.
How long does shipping take?
Shipping within Canada can roughly take 5-7 business days, sometimes less depending on what has been ordered.
Shipping to the United States can roughly take 3-10 business days, depending on location. This can vary due to border/customs.
Please note that during the holiday seasons shipping times may vary.
We completely understand that no one likes to pay for shipping and neither do we. But being transparent with our shipping rates allows us to keep our products fairly priced for all to enjoy.
Once an order has been shipped we are not responsible for any lost or stolen goods. Buyer assumes all risks.
General
Allergies?
Please note that our mixes may contain wheat or egg and are coated with non-toxic acrylic paint. Colours may vary from batch to batch as each material is made by hand.
What age are your products for?
Our sensory base filler are intended for ages 3 and up and not to be consumed. Adult supervision is required.
How long do your fillers last?
Our pre-made fillers are made to last a long time as long as they are stored correctly. Away from sunlight, heat and moisture. When not in use store in an airtight container, in a cool area. Regularly inspect for wear and tear and make sure to use clean hands when manipulating the products.
Returns
Can I return or exchange an item?
At Playful Senses we aim to provide you with high-quality sensory base fillers and due to the nature of our products, unfortunately we are unable to accept returns or exchanges. Should there be are any issues with your order, please contact us. We take pride and value customer service.
Shipping Info
We are currently shipping within Canada and the United States.
We offer a flat rate shipping fee of $15 CAD/$18 USD.
Please note: Customers are responsible for all customs, duties and taxes if applicable. These charges are not included in our shipping fees.
We do our best in packaging your orders to ensure that it arrives to you safely. However, due to the nature of some of our products it is normal to notice some breakage during transit. We sincerely apologize for any inconvenience this may cause.
Discount codes, if any must be applied at checkout and cannot be applied after an order has been placed. By placing an order you have agreed to these terms and conditions.
Disclaimer and Allergy Information
Disclaimers: All of our sensory base fillers requires adult supervision. Choking hazard. Contains small loose parts and is intended for children aged 3 and up and for those who are no longer mouthing objects. By purchasing you are assuming the inherent risk.
Due to the handmade nature of our products, some items may vary slightly from our photos. No cancellations, refunds or returns will be accepted. All sales are final. Playful senses is not responsible for shipping damage or lost packages. If your package arrives damaged or is lost in transit, please contact the carrier directly. For product related issues please email playfulsense@gmail.com within 48 hours of delivery.
Allergy: Our sensory bin mixes may contain wheat or egg. All materials are coated with non-toxic acrylic paint. Buyer assumes all risks. Please contact us before purchasing if your questions have not been answered.